Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at millenialvibezclothing@gmail.com.

Contact

Trade name: Millenial Vibez LLC

Phone number: 631-213-7823

Email: millenialvibezclothing@gmail.com

Location : Brentwood NY 11717, United States

 

Payments

We accept the following: 

  • Meta Pay
  • G Pay
  • Apple Pay
  • Diner Club
  • Discover
  • Amex
  • Master Card 
  • Visa
  • Pay Pal
  • Shop Pay

About Shop Pay Installments

 

Installments | Fees or penalties | Credit scores and eligibility | Restricted items | Terms of service


Installments

Shop Pay offers you the option to pay in full at checkout, or to split your purchase into regular payments with Shop Pay Installments. Installment options vary by store and can be used on orders over $50 USD, including discounts, shipping, and taxes.
 

Fees or penalties

For purchases split into 4 bi-weekly payments, there are no additional charges or interest rates applied. Purchases split into monthly payments may be subject to interest.

You can pay your balance off early without penalty.

There are no late fees. However, partial or late payments may affect your ability to use Shop Pay Installments in the future.
 

Credit scores and eligibility

Your credit scores aren't impacted if your purchase is split into 4 bi-weekly payments using Shop Pay Installments. If your purchase is split into monthly payments, then your payments may be reported to a credit bureau.
 
To use Shop Pay Installments, your shipping address needs to be in the United States. 
 

Restricted items

There are some items that you can’t use Shop Pay Installments to purchase, including, but not limited to:

  • Cash advances
  • Illegal items and activities
  • Weapons, including parts and accessories
  • Narcotics
  • Regulated products such as alcohol, tobacco, or drug paraphernalia
  • Currency, including cryptocurrency
  • PayPal, Venmo, and other money transfer services
  • Loan and credit card payments

 

Terms of Service

Learn more about Affirm’s terms of service or Shop’s terms of service. 

Affirm is the originator and servicer of Shop Pay installments, but payments are managed in your Shop Pay account.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at millenialvibezclothing@gmail.com. Once we receive your email, we will respond with the return address to send to.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at millenialvibezclothing@gmail.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at millenialvibezclothing@gmail.com.

Shipping

Shipping Policy

Domestic Only Shipping

We are only offering domestic shipping for the time being. We plan to incorporate international shipping as our business grows. 

 

Shipping Time

After placing an order, please allow 5-10 business days for your order(s) to be fulfilled. Orders placed after 9 pm EST will be addressed the next business day. Orders placed on weekends will be addressed the next business day. Please allow 4-6 weeks for shipping and fulfillment of pre-ordered items. Please understand that we are a very small team and we will make every effort to get your order(s) fulfilled as quickly as possible.

 

Holiday Shipping

When placing orders during peak shipping times (such as holidays) allow 5-15 business days to account for high volumes of shipping.

 

Free Shipping Fridays

Orders placed on Fridays are shipped free. There is no shipping charge for orders placed on Fridays before 11:59 pm EST!

 

Return Policy

If an item arrives damaged or the wrong item was received, customers have up to 7-days to return the item for a full refund. Items returned outside of the 7-day return policy will not be refunded; we'll be happy to offer an exchange in return.